TRAVELCARD TERMS & CONDITIONS
These terms and conditions apply to online sales of Travelcards by National Express West Midlands, please read through them carefully.
National Express West Midlands is the trading name of West Midlands Travel Limited (WMT Limited), registered in England and Wales with company number 02652253, and registered office at 51 Bordesley Green, Birmingham, B9 4BZ.
All Travelcards are issued subject to:
- the Conditions of the Travelcard Scheme
- the Conditions of Carriage
- all additional or special conditions and restrictions relating to a particular Travelcard as set out on any web pages or other notices or publications of National Express West Midlands, including as to the services, dates, days, times, periods and areas for which a Travelcard is valid.
Payment
Your payment details are processed via SagePay using their secure processing servers.
Full payment is required at the time of placing you order. Payment security features will be applied to protect card holders details in line with industry standards and those recommended by our merchant services.
Price Changes
National Express West Midlands reserves the right to change the prices of tickets available without notice.
Refunds and Cancellations
Please note that the onus is on you to purchase the correct product.
Any replacements/refunds will be subject to the Conditions of the Travelcard Scheme. Any refund will be calculated from the date the Travelcard is received at our offices less a £5 administration fee and must be applied for in writing to the address provided. If you are unable to do this immediately because of illness, a medical certificate must be included with the Travelcard to cover the period from the date you became ill.
It is your responsibility to return the Travelcard to us at your expense.
Termination
Our termination rights: We reserve the right to terminate the Agreement if you use the service for any purpose that is unlawful or prohibited by these terms and conditions. In addition, we may at any time at our sole discretion terminate or temporarily suspend your access to all or any part of the web site, without cause.
Notification of termination: If we suspend your access to all or any part of our web site or if we terminate the Agreement we will send you notification of our intention via your e-mail address or by letter to the address you provide on the registration page.
Student Care
Should your Student Travelcard be lost or stolen, please contact our Card Systems Department on 0121 254 6322 or via this form. When you call / email please ensure you have your membership number and your crime number (where applicable). You may be asked a few security questions. Replacement cards are issued at the discretion of National Express West Midlands. A charge of £15 is made for a replacement card. Please note Student Care is not available for Summer Specials.
Offers & Marketing
National Express West Midlands may, from time to time, contact the registered holder with offers available through National Express West Midlands.
Your Obligations and Responsibilities
You shall only access our web site for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site.
By purchasing a National Express West Midlands Travelcard for yourself or on behalf of any other persons for whom you are responsible, you confirm to us that you are 16 years of age or over and have the legal capacity to enter into this Agreement with us and that all information you provide in respect of your use of the service is true and accurate to the best of your knowledge and belief.
You are responsible for the security of your password and for all the transactions entered into using your password through our service. You confirm that you are the authorised user of the credit or debit card used in this transaction.
Information Provided
The information you provide on the registration page must be complete and accurate.
Use Of Ticket Ordering Service
You may only use this service to make legitimate purchases of products.
Variations
National Express West Midlands reserves the right to vary these terms and conditions on the provision of reasonable notice to the registered holder.
Security
We take security very seriously. This is done both online and offline. We also take advice and liaise with relevant authorities to help reduce and prevent the fraudulent use of credit cards with our business.
We do not store credit/debit card details in any electronic format (online or offline), you will need to enter your credit / debit card details each time an order is made.
Data Privacy
We do not give or share your credit/debit card information to any third party, except for the purposes of processing your payment. The information that you supply is kept confidential.
Contact Details
Tickets purchased on this website are sold by National Express West Midlands, Card Systems, 51 Bordesley Green, Birmingham B9 4BZ. The Bus Pass Administration team can be contacted on 0121 254 6322, email buspass@nationalexpress.com
Customer complaints or concerns should be sent to Customer Relations, National Express West Midlands, 51 Bordesley Green, Birmingham B9 4BZ.